Help Center Downloading Videos My download fails, what do I do?

My download fails, what do I do?

Please note any error messages. You may see a (!) icon, click that and make a note of the error message.

After upgrading iTunes to version 9.1 Windows users may encounter "An Unknown Error Occurred (Error -9808)". Please see the following Apple Support Document.

Resolving An unknown error occured (-9808) in iTunes

Please contact customer support with the error you received and we will help troubleshoot the issue