Help Center Downloading Videos My downloaded purchase(s) disappeared from iTunes, how do I get them back?

My downloaded purchase(s) disappeared from iTunes, how do I get them back?

iTunes may be set to automatically delete “played” episodes. If this is the case iTunes will automatically delete your purchases after they have been viewed. Please verify the following settings in iTunes.

Verify Podcast Default settings:

Open iTunes

Navigate to Podcasts

Click the Defaults button located in the lower left hand corner

Adjust the following settings:

Refresh: Every day

Limit Episodes: Off

Download Episodes: Off

Delete Played Episodes: Off

The above settings can also be set specifically for TheSurfNetwork.com Video Download Purchases feed by clicking the gear icon in the feed summary area

After you have confirmed the settings are correct. Please contact customer support and request to re-download your missing purchases.