How do I close my Account?
Once your account is closed, it is no longer accessible by you or anyone else. This includes previous purchases in My Video Library associated with the purchasing account. If you ever wanted to purchase from us again, or if you'd like to use features of our service that require a password, you would need to create a new account.
If you'd still like to close your account, please contact customer support to request your account be closed. Be sure to send your request from the email address associated with the account you would like to close.
If you simply need to change your email address or remove a payment method from your account, you don't need to close your account. Please follow the instructions below.
Changing Email Address Associated with Account
If you have a new email address or wish to change the email address associated with your account, you'll need to contact customer support using the link below. We currently do not have a means for your to update this information yourself on the website. If you request to change your email address, all subscriptions and communications preferences will automatically be associated with your new email address.
If you wish to change the email address associated with your account please contact customer support, be sure to include the new address you would like us to associate with your account in the message you send to us.
Removing Payment Method Associated with Account
At anytime after your account is created you have the option to change or completely remove your payment information.
- Sign into your My Account
- Click the "Edit Payment Information" button
- Select NONE as your Payment Method
- Click Continue
Your payment details will be permanently removed from our system.
If you have any questions or concerns please contact customer support
- How do I cancel my Premium membership?
- Why do I need to provide a credit card during registration?
- How do I purchase from TheSurfNetwork.com?
- My credit card was billed multiple times for the same purchase.
- Is there a cumulative list of all the videos I've purchased?
- Can I return a video I purchased for a refund?
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