TheSurfNetwork.com : Surf Video and Movie Downloads

CHANNELS:

MOVIES

TV SHOWS

SESSIONS

POPULAR

NEW

HELP

ACCOUNT

Help and How To

	Having Trouble Downloading Your Purchases

		Check out our illustrated guide to downloading your purchases using iTunes.

	Login and Account Problems

		Why do I need to provide billing information during registration?
		How do I modify my billing information?
		How do I change my email address or password?
		Why am I being prompted to authenticate (enter a username and password) in iTunes?
		Why can't I log in?
		Why is my Country not listed on the registration page?
		Is there a cumulative list of all the videos that I've purchased?
		My credit card was billed multiple times for the same purchase. How did this happen and what can I do?

	Technical Issues

		Why is iTunes required in order to download my purchase(s)?
		What devices are compatible?
		I don't have an iPod so why would I want to purchase any of these videos?
		I've downloaded my purchase(s), when playing them why do they keep stuttering and skipping?
		What are the minimum system requirements to watch downloaded videos from TheSurfNetwork.com?
		How do I download my purchases?
		My download fails, what do I do?
		Why are some of my purchases are not listed in my purchase feed inside of iTunes?
		My downloaded purchase(s) disapeared from iTunes, how do I get them back?
		Can I re-download my purchase(s)?
		Can I burn my downloaded purchase(s) to DVD-Video and watch them on a DVD player?
		Why has my download been disabled?
		Where are my purchased videos when I sync to my iPod?

	Content Questions

		What kind of videos are available for download at TheSurfNetwork.com?
		Can I download these videos from outside the U.S.?
		How much do the downloads cost?
		How long does it take to download a purchased video?
		What format are the video downloads encoded in?
		Will higher resolution downloads be available?
		After purchasing a video download, how long do I have to watch it before it expires?

Contact Support / Report a Problem

Are you experiencing a technical issue and have not been able to resolve it yourself and require further assistance?

Please use one of the following support options to contact our support department.

Report a Problem (email support)

We do our best to respond to all issues in a timely manner, usually within a few hours.

Live Chat (web based chat)

We have support experts waiting on stand-by to help you with questions that simply demand a direct conversation.

Third Party Support Documents (source apple.com)

Resolving iTunes playback issues (Windows 2000 and XP)

Resolving iTunes playback issues (Windows Vista)

How to enable iTunes in the Windows Vista Firewall

Trouble installing iTunes or QuickTime for Windows

How to back up your media in iTunes



Please help our Mother Ocean by becoming a Surfrider Foundation member!


	About

	Customer Support
	Terms of Service
	Privacy Policy
	About


	My Account

	Shopping Cart
	Edit Account Info
	Edit Billing Info
	Purchase History


	Channels

	Browse
	TV Shows
	Movies
	What's New
	Most Popular
	Gift Certificates