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Articles by Topic: My Account


Troubleshooting Failed Authorizations and Payment Declines


How do I edit my payment information?


My credit card was billed multiple times for the same purchase.


Why do I need to provide a credit card during registration?


How do I change my password?


How do I change my the email address associated with my account?


Why can't I log in?


Is there a cumulative list of all the videos I've purchased?


What is TheSurfNetwork.com Video on Demand?


Why am I not prompted for a shipping address?


What is My Video Library?


How do I redeem a gift certificate or content code?


How do I purchase from TheSurfNetwork.com?


How do I access videos if I want to watch them later?


Can I return a video I purchased for a refund?


How do I contact customer support?


Why is my Country not listed on the registration page?


How do I close my Account?


TheSurfNetwork Gift Options


Can I get a refund for my Premium membership?


How do I cancel my Premium membership?


What devices are compatible with a Premium Membership?


What happens if I cancel my Premium membership early?


If I cancel my Premium membership will I be charged?


Troubleshooting Failed Authorizations and Payment Declines


Was TheSurfNetwork affected by Heartbleed?


How can I control how much data TheSurfNetwork uses?


How does TheSurfNetwork charge my account?


How do I cancel my Premium Membership?


How do I change my Premium Membership plan?


How do I restart my Premium Membership?


How do I create an account for someone else?


How do I redeem a gift membership?


How do I manage the emails I get from TheSurfNetwork?


How do I update my account information?


I'm seeing a message that says my email address is invalid


How do TheSurfNetwork social settings work?


How do I reset a forgotten password?


Can I use PayPal to pay for videos at TheSurfNetwork?


How can I keep my TheSurfNetwork account secure?


I'm seeing charges from TheSurfNetwork that I did not authorize


Someone is using my TheSurfNetwork account without my permission


Stolen device and suspicious activity


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