NETWORK CHANNELS SURF SNOW MOTO VAPORVUE PRESENTED BY
Search the Knowledge Base

Articles by Topic:


Troubleshooting Failed Authorizations and Payment Declines


How do I edit my payment information?


Resolving skipping and stuttering playback issues in iTunes


My downloaded purchase(s) disappeared from iTunes, how do I get them back?


Can I burn my downloaded purchase(s) to DVD-Video to watch on a DVD player?


Can I re-download my purchase(s)?


Why has my download been disabled?


My credit card was billed multiple times for the same purchase.


Why do I need to provide a credit card during registration?


How do I change my password?


How do I change my the email address associated with my account?


Why am I being prompted to authenticate (login) in iTunes?


Why can't I log in?


Is there a cumulative list of all the videos I've purchased?


What is TheSurfNetwork.com Video on Demand?


Why is iTunes required to download my purchase(s)?


What are the computer system requirements for Watch Now?


What are the computer system requirements for downloading?


How do I download my purchase(s)?


My download fails, what do I do?


I receive An Unknown Error Occurred (Error -9808) message when trying to download


Why are some of my purchases not listed in my iTunes purchase feed?


What kind of videos are available for purchase?


Do you sell DVDs?


Why am I not prompted for a shipping address?


How long does it take to download a purchased video?


After purchasing a video, how long do I have to watch it before it expires?


What format are the video files that I download encoded in?


Do you offer HD (high definition) downloads?


Is TheSurfNetwork.com a subscription service?


How do I utilize Watch Now on my portable device?


How do I utilize Watch Now on my television?


How do I utilize Watch Now on my computer?


What is My Video Library?


How do I purchase a gift certifcate?


How do I redeem a gift certificate or content code?


How fast does my internet connection need to be?


Can I utilize Watch Now on my Mac?


Can I utilize Watch Now on my PC?


Can I watch purchased content on my television?


Can I download videos?


Can I watch videos I purchased on my portable device?


What formats are available?


Are all viewing options available for every video?


How do I purchase from TheSurfNetwork.com?


How do I access videos if I want to watch them later?


Can I return a video I purchased for a refund?


How do I contact customer support?


I have a high-speed connection but see buffering or a low connection speed message.


My video stutters and doesn't play smoothly.


Flash is telling me to upgrade Flash, but I already have the latest version installed.


I get a blank screen when switching to full-screen viewing mode.


Why is my Country not listed on the registration page?


How do I close my Account?


Which Roku streaming players work?


How do I link my Roku streaming player?


Can I watch videos I've already purchased at TheSurfNetwork.com on my Roku streaming player?


How do I unlink my Roku streaming player from my account at TheSurfNetwork?


TheSurfNetwork Gift Options


How do I link my Roku streaming player?


My downloaded purchase(s) disappeared from the Podcasts app on my iPad or iPhone, how do I get them back?


How do I re-populate my purchase feed in the Podcast app on my iPad or iPhone?


How do I reset the Podcast app on my iPad or iPhone?


Can I get a refund for my Premium membership?


How do I cancel my Premium membership?


What devices are compatible with a Premium Membership?


What is Watch Now?


Can I download Premium eligible videos?


What happens if I cancel my Premium membership early?


If I cancel my Premium membership will I be charged?


How does My Watch List work?


Troubleshooting Failed Authorizations and Payment Declines


How can I find out about when new videos are added to TheSurfNetwork?


Was TheSurfNetwork affected by Heartbleed?


How does Premium Membership work?


How fast does my internet connection need to be?


Internet Connection Speed Recommendations


How can I control how much data TheSurfNetwork uses?


How does TheSurfNetwork charge my account?


How do I cancel my Premium Membership?


How do I change my Premium Membership plan?


How do I restart my Premium Membership?


How do I create an account for someone else?


How do I redeem a gift membership?


How do I manage the emails I get from TheSurfNetwork?


How do I update my account information?


I'm seeing a message that says my email address is invalid


How do TheSurfNetwork social settings work?


How do I reset a forgotten password?


I can't sign into TheSurfNetwork


How do I enable cookies on my Windows PC?


How do I enable cookies on my Mac?


Troubleshooting Network Connection Issues


Can I use PayPal to pay for videos at TheSurfNetwork?


How can I keep my TheSurfNetwork account secure?


I'm seeing charges from TheSurfNetwork that I did not authorize


Someone is using my TheSurfNetwork account without my permission


Stolen device and suspicious activity


What devices can I use to stream TheSurfNetwork?


My downloaded purchase(s) disappeared from iTunes, how do I get them back?


Can I burn my downloaded purchase(s) to DVD-Video to watch on a DVD player?


Can I re-download my purchase(s)?


Why has my download been disabled?


Why am I being prompted to authenticate (login) in iTunes?


Why is iTunes required to download my purchase(s)?


What are the computer system requirements for downloading?


How do I download my purchase(s)?


My download fails, what do I do?


Why are some of my purchases not listed in my iTunes purchase feed?


How long does it take to download a purchased video?


Can I download videos?


Can I download Premium eligible videos?


How does TheSurfNetwork get the videos available online?


About
My Account
Channels
© 2013 - Opper Sports, Inc. All Rights Reserved.
TheSurfNetwork.com is a registered trademark of Opper Sports, Inc.
Apple TV, iPod and iTunes are registered trademarks of Apple Inc.