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Troubleshooting Failed Authorizations and Payment Declines


How do I edit my payment information?


Resolving skipping and stuttering playback issues in iTunes


My downloaded purchase(s) disappeared from iTunes, how do I get them back?


Can I burn my downloaded purchase(s) to DVD-Video to watch on a DVD player?


Can I re-download my purchase(s)?


Why has my download been disabled?


My credit card was billed multiple times for the same purchase.


Why do I need to provide a credit card during registration?


How do I change my password?


How do I change my the email address associated with my account?


Why am I being prompted to authenticate (login) in iTunes?


Why can't I log in?


Is there a cumulative list of all the videos I've purchased?


What is TheSurfNetwork.com Video on Demand?


Why is iTunes required to download my purchase(s)?


What are the computer system requirements for Watch Now?


What are the computer system requirements for downloading?


How do I download my purchase(s)?


My download fails, what do I do?


I receive An Unknown Error Occurred (Error -9808) message when trying to download


Why are some of my purchases not listed in my iTunes purchase feed?


What kind of videos are available for purchase?


Do you sell DVDs?


Why am I not prompted for a shipping address?


How long does it take to download a purchased video?


After purchasing a video, how long do I have to watch it before it expires?


What format are the video files that I download encoded in?


Do you offer HD (high definition) downloads?


Is TheSurfNetwork.com a subscription service?


How do I utilize Watch Now on my portable device?


How do I utilize Watch Now on my television?


How do I utilize Watch Now on my computer?


What is My Video Library?


How do I purchase a gift certifcate?


How do I redeem a gift certificate or content code?


How fast does my internet connection need to be?


Can I utilize Watch Now on my Mac?


Can I utilize Watch Now on my PC?


Can I watch purchased content on my television?


Can I download videos?


Can I watch videos I purchased on my portable device?


What formats are available?


Are all viewing options available for every video?


How do I purchase from TheSurfNetwork.com?


How do I access videos if I want to watch them later?


Can I return a video I purchased for a refund?


How do I contact customer support?


I have a high-speed connection but see buffering or a low connection speed message.


My video stutters and doesn't play smoothly.


Flash is telling me to upgrade Flash, but I already have the latest version installed.


I get a blank screen when switching to full-screen viewing mode.


Why is my Country not listed on the registration page?


How do I close my Account?


Which Roku streaming players work?


How do I link my Roku streaming player?


Can I watch videos I've already purchased at TheSurfNetwork.com on my Roku streaming player?


How do I unlink my Roku streaming player from my account at TheSurfNetwork?


TheSurfNetwork Gift Options


How do I link my Roku streaming player?


My downloaded purchase(s) disappeared from the Podcasts app on my iPad or iPhone, how do I get them back?


How do I re-populate my purchase feed in the Podcast app on my iPad or iPhone?


How do I reset the Podcast app on my iPad or iPhone?


Can I get a refund for my Premium membership?


How do I cancel my Premium membership?


What devices are compatible with a Premium Membership?


What is Watch Now?


Can I download Premium eligible videos?


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