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My download fails, what do I do?


Please note any error messages. You may see a (!) icon, click that and make a note of the error message.

After upgrading iTunes to version 9.1 Windows users may encounter "An Unknown Error Occurred (Error -9808)". Please see the following Apple Support Document.

Resolving An unknown error occured (-9808) in iTunes

Please contact customer support with the error you received and we will help troubleshoot the issue

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