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My downloaded purchase(s) disappeared from iTunes, how do I get them back?

iTunes may be set to only keep a select number of "unplayed episodes." If this is the case iTunes will automatically remove your purchases after they have been viewed. Please verify the following settings in iTunes.

Verify Podcast settings:

Open iTunes

Navigate to Podcasts

Click the Settings button located in the lower left hand corner

Adjust the following settings:

Check for new episodes to: Every day

Settings for: Video...

Deselect the Use Default Settings Checkbox

When new episodes are available to: Download all

Episodes to keep: All episodes

After you have confirmed the settings are correct. Please contact customer support and request to re-download your missing purchases.


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