Search the Knowledge Base

My downloaded purchase(s) disappeared from iTunes, how do I get them back?

iTunes may be set to only keep a select number of "unplayed episodes." If this is the case iTunes will automatically remove your purchases after they have been viewed. Please verify the following settings in iTunes.

Verify Podcast settings:

Open iTunes

Navigate to Podcasts

Click the Settings button located in the lower left hand corner

Adjust the following settings:

Check for new episodes to: Every day

Settings for: Video...

Deselect the Use Default Settings Checkbox

When new episodes are available to: Download all

Episodes to keep: All episodes

After you have confirmed the settings are correct. Please contact customer support and request to re-download your missing purchases.


Related Articles

  1. How long does it take to download a purchased video?
  2. Can I download Premium eligible videos?
  3. How do I re-populate my purchase feed in the Podcast app on my iPad or iPhone?
  4. My downloaded purchase(s) disappeared from the Podcasts app on my iPad or iPhone, how do I get them back?
  5. My download fails, what do I do?
  6. Resolving skipping and stuttering playback issues in iTunes
My Account
© 2013 - Opper Sports, Inc. All Rights Reserved. is a registered trademark of Opper Sports, Inc.
Apple TV, iPod and iTunes are registered trademarks of Apple Inc.