Resolving skipping and stuttering playback issues in iTunes

Here are some things to check if, when viewing a video in iTunes for Windows, you notice that a video appears distorted, intermittently pauses, or has audio that is out of sync with the image on-screen.

Verify system requirements:

Be sure that your computer meets the system requirements to properly playback video in iTunes. These requirements are detailed on the iTunes download page

Follow the suggested troubleshooting guides provided by Apple:

Troubleshooting iTunes for Windows XP and 2000 video playback performance issues

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

Under rare circumstances the file you downloaded may have become corrupt during the download process. Please contact customer support and we will reset the download and provide instructions on how to re-download your purchase.

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