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What is TheSurfNetwork.com Video on Demand?

TheSurfNetwork.com, is a simple easy to use video on demand (VOD) service that provides access to the largest and most extensive collection of premium surf video content on the internet. TheSurfNetwork's cloud-based service allows you to purchase once, watch when and where ever you choose. When you purchase a video, your viewing rights do not expire. You can watch a purchased video as many times as you would like on your computer or compatible device. Purchased content can be delivered to the device of your choice, from your desktop computer to your iPod and even your television.

Watch Now

When you choose to Watch Now, you get instant access to your video on a Mac or PC through your web browser using Adobe Flash Player. The videos play back right in your computer's web browser without requiring the download of large files or installation of proprietary video player software.

iTunes Download

You can also download your videos directly into your iTunes video library for off-line viewing on both Mac and PC. Downloaded videos can also be transferred to compatible portable devices like the iPod, iPhone and iPad so that you can watch your videos on the go.

On the Go

Purchase and watch our entire content library directly on the iPhone, iPad or iPod Touch using the devices built-in wireless capabilities.

On your TV

We've teamed with Boxee and developed an app that enables you to watch videos purchased from our service directly on a compatible connected TV or device including the Boxee Box by D-Link (Coming Fall of 2010). You can also watch our videos on your TV by connecting your computer to your TV.

What are the computer system requirements for Watch Now?

Computer Hardware: PCs: Intel Pentium 4 2.33GHz processor or equivalent. Macs: PowerPC G5 1.8GHz or faster or Intel Core Duo 1.33 GHz or faster.

Web Browser: Firefox 2.0 or above, Safari 2.0 or above, or Internet Explorer 7.0 or above.

Operating System: Windows 2000, Windows XP, Windows Vista, Mac OS X 10.3.9 or later.

Browser Plugin: The most recent versions of JavaScript and Adobe Flash Player.

Internet Connection: Broadband Internet connection with minimum recommended connection speed of 1000 Kbits/sec.

What are the computer system requirements for downloading?

Computer Hardware: PCs: Intel Pentium 4 2.33GHz processor or equivalent. Macs: PowerPC G5 1.8GHz or faster or Intel Core Duo 1.33 GHz or faster.

Web Browser: Firefox 2.0 or above, Safari 2.0 or above, or Internet Explorer 7.0 or above.

Operating System: Windows 2000, Windows XP, Windows Vista, Mac OS X 10.3.9 or later.

iTunes: iTunes version 8.2 or above.

Internet Connection: Broadband Internet connection.

How fast does my internet connection need to be?

Watch Now

We currently support a minimum connection speed of 1000 Kbits/sec but recommend a connection speed of 2.0 Mbits/sec or higher to get the most out of your online experience. We're unable to deliver these high-quality videos online via dial-up and other slow connections.

Downloading

If you choose to download the video file, connection speeds and wait times vary depending on your geographic location. We utilize a content distribution network with points of presence around the globe. Your download activity is routed to the point of presence nearest your location to ensure fast and reliable downloads. A connection speed of 2.0 Mbits/sec is recommended.

Can I utilize Watch Now on my Mac?

Yes, Watch Now is available on for Mac users as long your system meets the system requirements for Watch Now.

Can I utilize Watch Now on my PC?

Yes, Watch Now is available on for PC users as long your system meets the system requirements for Watch Now.

Can I download purchased videos?

After you purchase a video, click the Download button next to the Watch Now button on the order confirmation screen. Please keep in mind that downloading requires iTunes 8.2 or higher. You can also download purchased videos at a later time from your My Video Library.

Can I watch videos on my portable device?

That depends on if you have a compatible device. Our service is compatible with the most popular handheld devices including the iPod, iPhone and iPad. To transfer a video you purchased, you must first download the video in your iTunes library on your computer and then transfer the video to the device.To see a list of compatible portable devices, please see our compatible devices page.

You can also watch your purchases through customized Apps on internet connected devices, including the iPhone, iPod Touch and iPad.

What video formats are available?

The aspect ratio and resolution will vary slightly between videos in our store. The aspect ratio and file size for each video is specified in the video details section on the product detail page.

The typical resolution is 640x480 MPEG-4 H.264 at 1500kbps inside a QuickTime wrapper.

Are all viewing options available for every video?

Available viewing options may vary slightly from title to title. The content we offer through our service depends on our agreements with content owners. We're constantly working to establish and improve these agreements so we can offer the largest selection of titles as possible and provide a wide range of viewing options.

How do I purchase from TheSurfNetwork.com?

Purchasing from our service is as simple as choosing the item you want to watch and following the instructions below. You can watch your video online instantly on your computer web browser, other supported devices connected to the internet or by downloading directly into iTunes.

To order and view videos:

1. Visit the product detail page for the video you want to watch.

2. Click the Buy button.

3. When prompted, login to your account. If you are a new customer you will need to create an account first.

4. Either Add to Shopping Cart or click Complete Purchase to order item immediately.

5. Once your order is processed click the Watch Now button to instantly begin watching your purchase or download your purchase directly to your iTunes library by clicking the Download button.

Paying for Content

Given the instant access nature of our service we require customers to provide valid credit card payment information for identity verification. In order to provide a simple and easy buying process, all your information is entered up front, and saved for later use. If a valid payment method isn't available, you may be prompted to enter a payment method when ordering. Anytime after your account is created you have the option to change or completely remove your payment information.

How do I access videos if I want to watch them later?

We store all of the videos you buy from our service in your My Video Library.

Access purchased videos from your My Video Library using Watch Now

1. Visit your My Video Library at thesurfnetwork.com/library

2. Sign in to your account if prompted.

3. Browse the titles listed in your My Video Library.

4. Click Watch Now button for instant viewing access through your web browser. You will return to the spot where previous viewing left off.

Access purchased videos from your My Video Library using iTunes download

1. Open iTunes.

2. Go to Podcasts.

3. Ensure you are list view and grid or coverflow views.

4. Locate TheSurfNetwork.com Video Download Purchases.

5. Click the toggle arrow so that it points downward listing your purchases.

6. Click the Refresh button located in the lower right hand corner of iTunes to update your feed.

7. Download any remaining items by clicking the corresponding GET buttons.

You can learn more about managing your purchased content using iTunes on the Help pages:

Downloading Purchases using iTunes

Repopulating your Purchase Feed

Can I return a video I purchased for a refund?

Content purchased using our service is not returnable after your purchase has been completed. If you have difficulty accessing, watching, or downloading your video after purchase, we're more than happy to help!

Basic instructions and tips on using the different viewing options are available under each viewing type in the Ways to Watch Help section.

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TheSurfNetwork.com is a registered trademark of Opper Sports, Inc.
Apple TV, iPod and iTunes are registered trademarks of Apple Inc.